Service Quality in Academic Libraries

Service Quality in Academic Libraries

Service quality is an issue separate from internal observations of effectiveness and efficiency, and cannot adequately be conveyed by output and performance measures. Considerations of service quality require librarians to regard management and the provision of service from an entirely new perspective- from the viewpoint of the library user, for whom the outcome of a trip to the library has far greater relevance than the institutions' outputs. This book examines service quality, identifies its essential elements (including electronic service delivery), and discusses ways in which it can be assessed quantitatively and qualitatively. Based on a two-year research study, this book encourages every manager to consider the impact of accountability on the library's role within the larger organization. It identifies simple and practical methods by which to implement measures representing service quality and to narrow the gap between library services and customer expectations.

Download Now

Author
Publisher Greenwood Publishing Group
Release Date
ISBN 1567502105
Pages 187 pages
Rating 4/5 (07 users)

More Books:

Service Quality in Academic Libraries
Language: en
Pages: 187
Authors: Peter Hernon
Categories: Language Arts & Disciplines
Type: BOOK - Published: 1996 - Publisher: Greenwood Publishing Group

Service quality is an issue separate from internal observations of effectiveness and efficiency, and cannot adequately be conveyed by output and performance mea
Quality and the Academic Library
Language: en
Pages: 336
Authors: Jeremy Atkinson
Categories: Language Arts & Disciplines
Type: BOOK - Published: 2016-02-24 - Publisher: Chandos Publishing

Quality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision provides an in-depth review and analysis of quality management and servic
Quality Services in Academic Libraries
Language: en
Pages: 348
Authors: Felicia Etim
Categories: Education
Type: BOOK - Published: 2016-06-25 - Publisher: AuthorHouse

There is great consistency throughout these articles, research projects, management schemes, and standards, in and out of librarianship. Does the repetition sug
The Academic Library
Language: en
Pages: 246
Authors: Peter Brophy
Categories: Language Arts & Disciplines
Type: BOOK - Published: 2005 - Publisher: Facet Publishing

This authoritative and wide-ranging textbook provides a comprehensive overview of the changing functions of higher education libraries and the organizational cu
Encyclopedia of Library and Information Science
Language: en
Pages: 392
Authors: Allen Kent
Categories: Language Arts & Disciplines
Type: BOOK - Published: 1999-10-29 - Publisher: CRC Press

"The Encyclopedia of Library and Information Science provides an outstanding resource in 33 published volumes with 2 helpful indexes. This thorough reference se
Measuring Quality
Language: en
Pages: 180
Authors: Roswitha Poll
Categories: Reference
Type: BOOK - Published: 1996 - Publisher: K G Saur Verlag Gmbh & Company

The International Federation of Library Associations and Institutions (IFLA) is the leading international body representing the interests of library and informa
The Changing Academic Library
Language: en
Pages: 338
Authors: John Budd
Categories: Language Arts & Disciplines
Type: BOOK - Published: 2005 - Publisher: Assoc of Cllge & Rsrch Libr

"The Changing Academic Library is a revision of Budd's The Academic Library: Its Context, Its Purpose, and Its Operation. This book has been completely updated
Introducing and Managing Academic Library Automation Projects
Language: en
Pages: 208
Authors: John W. Head
Categories: Language Arts & Disciplines
Type: BOOK - Published: 1996 - Publisher: Greenwood Publishing Group

Though automation in libraries has become more common, many academic libraries still lack automation of any kind. This professional reference is a guide to the
Examining the Impact of Industry 4.0 on Academic Libraries
Language: en
Pages: 312
Authors: Josiline Phiri Chigwada
Categories: Education
Type: BOOK - Published: 2021-01-08 - Publisher: Emerald Group Publishing

Due to the rapid acceleration of industry 4.0, it is more important than ever to understand the impact of technological revolutions on the academic library. Thi
Surviving the Future
Language: en
Pages: 218
Authors: Gail Munde
Categories: Language Arts & Disciplines
Type: BOOK - Published: 2009-02-28 - Publisher: Elsevier

Every academic library strives to make improvements - in its services, its effectiveness, and its contributions to overall university success. Every librarian w